Terms of Service
Version 2.3 — Consolidated Edition — East Legon Hills, Accra, Ghana
1. Introduction
These Terms of Service and Storage Rules ("Terms") together form a single, legally binding agreement between the customer ("Client") and Sanctuary Self-Storage ("Sanctuary") under the laws of the Republic of Ghana, including the Contracts Act, 1960 (Act 25). By signing a Rental Agreement, accessing the facility, or using Sanctuary's website or services, the Client accepts these Terms in full.
2. Description of Services
Sanctuary provides secure self-storage units in Accra, with 24-hour CCTV monitoring and controlled access, for personal and business use.
3. Use of Storage Units
The storage unit may be used only to store lawful personal belongings, household goods, documents, equipment and business inventory. Units may not be used as a residence, office, workshop, or for any unlawful purpose. The Client is responsible for properly packing, labelling and securing all stored items, and for keeping the unit and shared areas clean.
The following items may never be stored at the facility:
-
Petrol, diesel, kerosene or other fuels; gas cylinders and compressed gases
-
Fireworks, explosives, or ammunition and firearms
-
Toxic, corrosive or hazardous chemicals; hazardous or medical waste; radioactive or biological materials
-
Illegal drugs, controlled substances, or stolen/unlawfully obtained property
-
Live animals, plants, or perishable food (to preserve a pest-free facility)
-
Items that leak, produce odours, or risk infestation; leaking batteries or electronics
-
Cash, bullion or negotiable securities; unregistered motor vehicles
-
Counterfeit goods or any item prohibited under Ghanaian law
Sanctuary may refuse storage of, or require immediate removal of, any prohibited item, and may report unlawful items to the appropriate authorities.
4. Acceptance & Signature
The Rental Agreement — including acceptance of these Terms and the Storage Rules — is completed through Sanctuary's online Rental Agreement form. The Client ticks to confirm acceptance of both documents and provides a typed digital signature; a copy of the Client's submitted responses is sent to the Client for their records. Under the Electronic Transactions Act, 2008 (Act 772), this electronic acceptance and signature are legally recognised and enforceable in Ghana.
Submitting the form is an application to rent, not a confirmed booking: the rental is confirmed only once Sanctuary has approved the application and received payment. By submitting the form, the Client certifies that they are the owner, or an authorised custodian, of the items to be stored, and that the information provided is accurate.
5. Security and Access
-
Access is by appointment only, with at least 24 hours' notice, during stated facility hours.
-
Only the registered Client and their approved alternate contact or other approved representatives may access a unit. An approved alternate contact must present the identification document recorded on the Client's account; access will be refused without it.
-
Sanctuary verifies a Client's identity using a passport, driver's licence, voter ID, or Ghana Card number, and does not request, retain, or reproduce a photocopy, scan, or photographic image of the Ghana Card, in accordance with the National Identity Register (Amendment) Regulations, 2026 (L.I. 2523).
-
The Client is responsible for locking and securing the unit; Sanctuary is not liable for loss from a unit left unlocked by the Client.
-
Suspicious activity, unauthorised access, or safety concerns must be reported to management immediately.
-
Sanctuary may deny access where ownership cannot be verified or where a safety or security concern exists.
6. Fees, Payments & Security Deposit
Rent is payable monthly in advance and is due on the invoice date; the minimum rental period is one month. The first month's rent and any move-in charges are payable before move-in. Amounts paid for a period already commenced are not refunded on early move-out, except where required by law or agreed in writing.
A one-time, non-transferable Move-In Administration Fee of GH₵75 applies per customer account, covering onboarding, document processing and unit assignment. It becomes non-refundable once Sanctuary approves the rental and begins onboarding, and is refunded only if Sanctuary cannot provide an agreed unit.
Optional offloading/carrying assistance is quoted and must be approved in writing before work begins; it excludes transport to or from the property. Subject to Ghanaian law, Sanctuary is liable only for direct physical damage proven to result from its personnel's negligence during approved assistance — not for pre-existing damage, poor packaging, ordinary wear, or third-party acts.
A refundable security deposit of one month's worth of base monthly rent (excluding fees and tax) is payable before move-in and is not applied to the final month's rent. Provided the unit is vacated, inspected and the account reconciled, the balance is refunded within 7 business days by verified payment, after lawful deduction of documented amounts owed (unpaid rent, damage beyond fair wear, cleaning, disposal of abandoned items, or unreturned Sanctuary property). Deductions are itemised; the Client remains liable for any shortfall.
A 5-day grace period follows the due date, after which a late fee of 30% of one month's rent will apply and access may be restricted; restriction does not cancel the payment obligation. Continued non-payment may lead to termination after notice, in accordance with the Rental Agreement and Ghanaian law.
Applicable Ghanaian taxes and levies are shown separately on invoices. Rent is fixed for the first month; thereafter, Sanctuary may adjust rent on not less than 15 days' written notice by email or WhatsApp. A Client who does not accept the adjustment may terminate and vacate before it takes effect, without penalty or loss of deposit; continued occupation after the effective date is deemed acceptance.
Mobile Money (MoMo) payment can be made in person on request. Please arrange this with Sanctuary Self-Storage in advance. Payment is confirmed only once the funds have been received and a receipt or payment confirmation has been issued.
7. Insurance, Liability & Risk
Sanctuary is not an insurer of the Client's property and strongly recommends the Client hold independent insurance. To the maximum extent permitted by Ghanaian law, Sanctuary is not liable for indirect or consequential loss, or for loss or damage caused by theft, fire, flood, power outage, natural disaster, third-party acts, pests introduced by stored goods, or the Client's own packaging or negligence. Nothing in these Terms excludes liability that cannot lawfully be excluded.
8. CCTV & Personal Data
Common areas are monitored by CCTV for safety and security. Any personal data collected (including CCTV footage and account information) is processed in accordance with the Data Protection Act, 2012 (Act 843) and Article 18(2) of the 1992 Constitution. Data is used only for facility security, account administration and legal compliance, is kept only as long as reasonably necessary, and is not sold or shared except as required by law. A Client may request access to their personal data or CCTV footage concerning them by writing to Sanctuary; Sanctuary will respond within the statutory period. Monitoring does not guarantee against theft, damage or loss.
9. Termination, Move-Out & Abandoned Property
Either party may terminate on written notice under the Rental Agreement. The Client must submit a move-out request at least two weeks in advance, then vacate, remove all belongings and leave the unit clean by the agreed date.
Property left behind after termination, or where charges remain unpaid, may be treated as abandoned and dealt with in accordance with the Rental Agreement and applicable Ghanaian law; Sanctuary may recover reasonable costs of storage, removal, disposal or cleaning from the security deposit or otherwise. Ghana has no dedicated self-storage statute, so this process is governed by ordinary contract and property law principles rather than a specific lien statute — Sanctuary will give written notice before disposing of any property of apparent value.
10. Governing Law & Contact
These Terms are governed by, and to be construed in accordance with, the laws of the Republic of Ghana. Questions should be sent to info@sanctuaryselfstorage.com.