Terms of Service
1. Introduction
Welcome to Sanctuary Self-Storage. By accessing or using our storage facilities, website, or services, you agree to comply with and be bound by these Terms of Service. Please read them carefully. These terms constitute a legally binding agreement between you (the 'Client') and Sanctuary Self-Storage.
2. Description of Services
Sanctuary Self-Storage provides secure, climate-controlled indoor self-storage solutions in Ghana. Our services include 24/7 CCTV monitoring, secure access, and various unit sizes for personal and business use.
3. Use of Storage Units
Clients may use their assigned storage unit only for the storage of lawful personal belongings, household goods, documents, equipment, and business inventory.
Storage units may not be used as living spaces, offices, workshops, or for any illegal activity.
Customers are responsible for properly packing, labeling, and securing all stored items.
Prohibited Items
The following items are not permitted inside any Sanctuary Self-Storage storage unit:
Petrol, diesel, kerosene, or other fuels
Gas cylinders and compressed gases
Fireworks and explosives
Toxic, corrosive, or hazardous chemicals
Hazardous waste
Illegal drugs or controlled substances
Stolen or unlawfully obtained property
Firearms or ammunition
Animals or living organisms
Plants
Perishable food or food products
Items producing odors, leaks, or infestations
Batteries and leaking electronics
Fuel tanks containing fuel
Biological materials
Medical waste
Radioactive materials
Cash, bullion, or negotiable securities
Unregistered motor vehicles
Sanctuary Self-Storage reserves the right to refuse storage or require removal of prohibited items.
4. Payment and Fees
Storage fees must be paid in advance on a monthly basis, as specified in your Rental Agreement. Payments are due before the start of each rental period. Failure to pay by the due date may result in late fees, suspension of facility access, and, where permitted by applicable law, enforcement of Sanctuary Self-Storage's rights regarding the stored property.
Security Deposit
Sanctuary Self-Storage may require a refundable security deposit before move-in. The deposit may be used to cover unpaid rent, cleaning costs, disposal fees, damage to the storage unit, lock removal, or other charges permitted under the Rental Agreement. Any remaining balance will be refunded after the unit has been inspected following move-out.
Minimum Rental Period
All storage rentals require a minimum rental period of one (1) month. Customers who vacate their storage unit before the end of the rental month remain responsible for the full month's rental fee unless otherwise agreed to in writing by Sanctuary Self-Storage. Payments are due before the rental period begins.
A five (5) day grace period applies to monthly payments. If payment is not received within the grace period, Sanctuary Self-Storage may charge a late fee, restrict access to the storage unit, and take any additional action permitted under the Rental Agreement and applicable Ghanaian law.
Payments are non-refundable once the monthly storage period has begun, except where required by law or otherwise agreed to in writing by Sanctuary Self-Storage.
5. Security and Access
While we provide advanced security measures including 24/7 CCTV and access control, Sanctuary Self-Storage is not an insurer of your property. Access to the facility is restricted to authorized clients during specified hours. You are responsible for keeping your access credentials secure.
- Customers must provide at least forty-eight (48) hours advance notice before accessing their storage unit. Access is granted by appointment only and may require identity verification. Sanctuary reserves the right to deny access where ownership cannot be verified or where safety and security concerns exist.
6. Climate Control
Our climate-controlled units are designed to maintain temperature and humidity within a range suitable for most household and business goods. However, Sanctuary Self-Storage does not guarantee specific humidity or temperature levels at all times, especially during extreme external weather conditions or power interruptions.
7. Insurance
Clients are strongly encouraged to maintain their own insurance coverage for the property stored within the facility. Sanctuary Self-Storage does not provide insurance for your stored items and is not liable for loss or damage due to fire, theft, flood, or other casualties.
- Customers are responsible for properly packing, boxing, and protecting their stored property. Sanctuary is not responsible for damage resulting from inadequate packaging, stacking, moisture within containers, pests introduced by stored goods, or customer negligence.
8. Termination
Either party may terminate the storage agreement by providing written notice in accordance with the Rental Agreement. Upon termination, the customer must vacate the storage unit, remove all personal belongings, and leave the unit in a clean condition by the agreed move-out date.
Outstanding Balances and Abandoned Property
- If a customer leaves property in the storage unit after the rental agreement has ended or fails to pay outstanding charges, the property may be considered abandoned and handled in accordance with applicable Ghanaian law and the Rental Agreement. Sanctuary Self-Storage reserves the right to recover any reasonable costs associated with storage, removal, disposal, cleaning, or other charges permitted under the Rental Agreement.
Customers are expected to submit a move-out request one week in advance before vacating their unit.
9. Limitation of Liability
To the maximum extent permitted by law, Sanctuary Self-Storage shall not be liable for any indirect, incidental, or consequential damages arising out of the use of our storage services.
While Sanctuary Self-Storage employs security measures including CCTV monitoring and controlled access, customers store property at their own risk.
Sanctuary Self-Storage is not responsible for:
Theft
Fire
Flooding
Power outages
Natural disasters
Acts of third parties
Damage caused by improper packaging
Customers are encouraged to obtain insurance for valuable items.
10. CCTV and Monitoring
Customers acknowledge that common areas of the facility may be monitored by CCTV and other security systems for safety, security, and operational purposes. Monitoring does not create a guarantee against theft, damage, or loss.
11. Governing Law
These terms are governed by and construed in accordance with the laws of the Republic of Ghana.
12. Contact Us
If you have any questions regarding these Terms of Service, please contact us at info@sanctuaryselfstorage.com.