Question 1

What can I store?

Accepted Answer

Furniture, documents, inventory, household goods, electronics, and personal belongings.

Question 2

Is the facility climate controlled?

Accepted Answer

Yes, all indoor units are air-conditioned.

Question 3

Do you offer business storage?

Accepted Answer

Yes, we provide inventory and document storage solutions for businesses.

Question 4

How secure is the facility?

Accepted Answer

24/7 CCTV monitoring and controlled access.

Question 5

How do I get started?

Accepted Answer

Submit a quote request through our website and our team will recommend the right storage unit for your needs.

Question 6

How much does storage cost?

Accepted Answer

Storage pricing depends on the unit size and your storage needs. Submit a quote request and our team will recommend the most suitable option for your budget.

Question 7

What items are not allowed?

Accepted Answer

Flammable materials, explosives, hazardous chemicals, illegal items, perishable food, live animals, and other prohibited goods may not be stored at Sanctuary Self-Storage. Please review our Storage Rules and Terms of Service for the full list.

Question 8

Do I need my own lock?

Accepted Answer

You may bring your own lock or purchase one through Sanctuary Self-Storage during move-in.

Question 9

How long can I store my items?

Accepted Answer

Storage is available on flexible month-to-month terms. The minimum rental period is one month.

Question 10

Can I access my unit at any time?

Accepted Answer

Access is available by appointment. Customers must submit an access request at least 24 hours in advance.

Question 11

Is there a security deposit?

Accepted Answer

Yes. A refundable security deposit is required.

Question 12

What happens if I miss a payment?

Accepted Answer

Late payments may result in late fees and temporary restrictions on access. Please contact Sanctuary Self-Storage as soon as possible if you anticipate a payment issue.

Question 13

Do I need insurance?

Accepted Answer

Customers are encouraged to maintain their own insurance coverage for valuable items. Sanctuary Self-Storage is not an insurer of stored property.

Question 14

What documents are required to move in?

Accepted Answer

Customers will be asked to provide a valid government-issued ID and complete the Sanctuary Self-Storage Move-In Form before storing items.

Question 15

Can businesses store inventory at Sanctuary Self-Storage?

Accepted Answer

Yes. Sanctuary Self-Storage offers storage solutions for inventory, archives, documents, equipment, and other business-related items.

Question 16

Where is Sanctuary Self-Storage located?

Accepted Answer

Sanctuary Self-Storage is located in East Legon Hills, Accra. Contact us for directions and availability.

Frequently asked questions