Privacy Policy
1. Introduction
Sanctuary Self-Storage ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information obtained through our website and storage services.
2. Information We Collect
We may collect:
- First and last name
- Email address
- Phone number
- Storage inquiry details
- Facility access records
- CCTV footage recorded within our facility
- Communications submitted through our website, email, or contact forms
3. How We Use Your Information
We use collected information to:
- Respond to storage inquiries
- Provide customer support
- Manage storage reservations and rentals
- Maintain facility securityImprove our services
- Contact customers regarding their storage account
4. CCTV Monitoring
For the safety of customers and property, Sanctuary Self-Storage operates CCTV surveillance systems throughout the facility.
Recorded footage may be used for:
- Security monitoring
- Investigating incidents
- Preventing theft, vandalism, or unauthorized access
- Complying with legal requirements
5. Information Sharing
We do not sell, rent, or trade customer information.
Information may only be disclosed:
- When required by law
- To law enforcement agencies when legally requested
- To service providers assisting with business operations
6. Data Security
We take reasonable measures to protect customer information through:
- Secure access controls
- Password-protected systems
- CCTV monitoring
- Restricted access to customer records
However, no system can guarantee absolute security.
7. Customer Responsibilities
Customers are responsible for ensuring that information provided to Sanctuary Self-Storage is accurate and up to date.
8. Third-Party Services
Our website may use third-party services such as:
- Wix
- Google Forms
- Zoho Mail
These providers maintain their own privacy policies and security practices.
9. Your Rights
You may request to:
- Review your personal information
- Correct inaccurate information
- Request deletion of information where permitted by law
Requests may be submitted using the contact information below.
10. Changes to This Policy
Sanctuary Self-Storage reserves the right to update this Privacy Policy at any time. Updated versions will be posted on our website.
11. Contact Information
For questions regarding this Privacy Policy, please contact:
Sanctuary Self-Storage
East Legon Hills, Accra, Ghana
Email: info@sanctuary-selfstorage.com